Help centre

Getting started

Create an account with your work email. Your practice, a main storeroom and a starter catalogue are set up for you, and an administrator confirms your sign-up before the full workspace opens.

• Sign up with a work email address, not a personal one
• Your first account becomes the administrator of the practice
• Add your storerooms, then import or add items as you scan them

Scanning stock in and out

Open Scan, choose stock in or stock out, then scan the barcode. If the code is unknown, you can add the item there and then. Stock-out always takes from the batch closest to expiry.

• Ask an administrator to register your scanner under Scanners
• Use camera scanning on a phone if no scanner is registered
• Manual entries are clearly recorded as manual

Fixing a wrong count

Open Inventory, choose Edit count on the item, and enter the number you actually have. GenoStock records the difference as an adjustment with your optional reason, so the history stays honest.

Expiry and batches

Each delivery is stored as a batch with its own code and date. The dashboard flags batches approaching expiry so you can use or return them in time.

Buying from suppliers

From Marketplace you can browse verified suppliers, or post a request and let them quote. Accepting an offer creates a purchase order you can follow until delivery.

• Instant match for everyday items
• Open request for quotes when you want to compare prices
• Controlled items only reach suppliers licensed to supply them

For suppliers

Apply through the supplier application form. Once verified you get a supplier portal where you publish listings, answer requests and manage orders.

Accounts and access

Administrators invite colleagues and set their role. If a sign-up is waiting, an administrator can approve it, or set a rule so everyone from your email domain is approved automatically.